Where these terms apply

These Terms apply to orders for physical goods placed by consumers through the Catchmee GmbH online store where the delivery address is in a Member State of the European Union other than Germany or in the United Kingdom.

For delivery addresses in Germany, the German Allgemeine Geschäftsbedingungen für Deutschland apply. They are available in German at [LINK TO THE GERMAN TERMS].

These Terms do not govern digital content, subscriptions or separately supplied services unless the relevant product page expressly says otherwise. A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

Country-specific mandatory consumer law may give you additional rights. Nothing in these Terms limits those rights.

1 About us and how to contact us

The seller is:

Catchmee GmbH

Roggenweg 45

50933 Cologne

Germany

Email info@catchmee.de

Telephone +49 157 80 610 656

Further corporate information, including the managing director and commercial register details, is available in our Legal Notice at [LINK TO LEGAL NOTICE].

2 The contract

Product listings are invitations to place an order and are not binding offers by us.

You may place products in your basket and review and correct your order before submitting it. By selecting the button that clearly indicates an obligation to pay, you make a binding offer to buy the products in your basket.

We will send an automatic email acknowledging receipt. That email does not normally mean that we have accepted your order. Unless the checkout clearly states that a contract is formed when an immediate payment is completed, we accept your order when we send a separate order acceptance or dispatch confirmation, or when we dispatch the products, whichever happens first. If we do not accept within five working days, you are no longer bound by your offer.

We may reject an order before acceptance for an objective reason, including unavailability, a failed payment, a reasonable suspicion of fraud, an obvious pricing error or an address outside our delivery area. We will refund any payment received without undue delay.

3 Contract information and language

The contract language is English unless mandatory local law requires information in another language. We retain order and contract information as required by law. We will provide confirmation of the contract and the applicable terms in an email or another durable format no later than delivery.

You can view and save the current Terms on our website. The version incorporated when you order governs that order.

4 Products

The main characteristics of each product are described on its product page. Device and screen settings may cause minor differences in colour or appearance. This does not affect your rights if the product does not comply with the contract or applicable objective standards.

Changes to product descriptions or our range apply only to future orders and do not alter a contract already formed.

5 Prices and payment

Prices displayed to consumers include VAT and other unavoidable price components unless the website clearly and lawfully indicates that no VAT is chargeable. Delivery charges and any other costs that can reasonably be calculated in advance are shown before you submit the order.

For deliveries to the United Kingdom, the checkout will state whether import VAT, customs duty or handling charges are included and who will act as importer. You will not be charged an undisclosed mandatory cost by us. Charges imposed independently by a public authority or carrier will be explained before purchase where they can reasonably be foreseen.

Available payment methods and any conditions are displayed during checkout. A payment-method surcharge will be charged only where lawful and disclosed before ordering. Payment is due at the time stated for the selected payment method. The terms of a payment provider may also apply, but they do not reduce your rights against us.

6 Delivery

Delivery areas, restrictions, charges and estimated delivery times are displayed before you order.

Unless a different period is agreed, we will deliver without undue delay and no later than 30 days after the contract is formed. If an event outside our reasonable control delays delivery, we will promptly tell you what happened and the expected effect. This does not remove any mandatory right you have to require delivery, cancel the contract or obtain a refund.

We may deliver an order in instalments only where this is reasonable and does not cause you additional delivery charges.

7 Risk and ownership

Risk of loss or damage passes to you when you or a person identified by you, other than the carrier, takes physical possession. If you independently instruct a carrier that we did not offer, risk may pass when the products are delivered to that carrier to the extent permitted by applicable law.

We retain ownership of the products until we receive full payment, to the extent permitted by applicable law.

8 Your cancellation right for distance purchases

You normally have 14 days after receiving the goods to cancel an online purchase without giving a reason. The complete cancellation instructions, model cancellation form, statutory exceptions, return address and information about return costs are set out exclusively in our Cancellation and Returns Policy at [LINK TO CANCELLATION AND RETURNS POLICY]. We will also provide that information in a durable format after the contract is formed.

Any voluntary 30-day or other extended return arrangement is governed exclusively by the Cancellation and Returns Policy. It is additional to and does not limit your statutory cancellation and product-conformity rights.

9 Goods that are faulty or do not conform

Customers in the European Union excluding Germany

We are responsible for a lack of conformity that exists when the goods are delivered and becomes apparent within at least two years, or any longer period required by the law of your country. Goods must comply with the contract and applicable objective requirements.

If goods do not conform, you may normally choose repair or replacement unless the chosen remedy is impossible or disproportionate. It must be provided free of charge, within a reasonable time and without significant inconvenience. Where the legal conditions are met, you may obtain a proportionate price reduction or terminate the contract and receive a refund. Mandatory national rules, including longer periods or more favourable remedies, remain unaffected.

Customers in the United Kingdom

Goods must be of satisfactory quality, fit for a purpose made known to us, match their description and comply with other terms required by the Consumer Rights Act 2015.

You normally have a short-term right to reject non-conforming goods within 30 days. You may also have a right to repair or replacement and, where the statutory conditions are met, a price reduction or a final right to reject. The statutory rules on time limits, proof and refunds apply. Nothing in these Terms excludes those rights.

Making a claim

Contact us at info@catchmee.de with your order details and a description of the problem. We will provide reasonable return or inspection instructions. We bear return and redelivery costs where applicable law requires us to do so. A commercial or manufacturer warranty applies only if expressly offered and does not affect statutory rights.

10 Liability

We do not exclude or limit liability where doing so would be unlawful. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, gross negligence where applicable, defective products under mandatory product-liability law, breach of mandatory consumer rights and liability under an express guarantee.

Subject to the previous paragraph, we are responsible for loss that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it was obvious or both parties knew it might happen when the contract was formed.

We supply products for personal and domestic use. To the extent permitted by law, we are not responsible for business losses such as loss of profit, revenue, business opportunity or business interruption suffered because a product was used mainly for business purposes.

11 Customer accounts

If we offer customer accounts, you must provide accurate information and keep login details secure. Tell us promptly if you suspect unauthorised access. You are responsible for third-party use only to the extent provided by applicable law.

We may temporarily restrict or close an account for a serious or repeated breach of these Terms, a security risk or abusive use. Where reasonably possible, we will give notice and an opportunity to remedy the issue. Existing orders and mandatory rights are unaffected.

12 Permitted use and intellectual property

The website and its text, images, videos, trademarks and design elements are protected by applicable intellectual-property laws. You may use the store for personal, non-commercial shopping. Mandatory rights and lawful exceptions, including quotation, accessibility, consumer comparison and other uses permitted by law, remain unaffected.

You must not interfere with the security or operation of the store, introduce malicious code, impersonate another person, collect personal data unlawfully, or use the store for fraud or other unlawful activity. Automated access is prohibited where it circumvents technical restrictions or materially disrupts the store, but this does not prohibit ordinary browser functions, accessibility tools, compliant search engines or uses that the law permits.

13 Reviews and other customer content

If you voluntarily submit a review, image or other content, you grant us a non-exclusive, worldwide, royalty-free licence for the duration of the relevant rights to store, technically reproduce, display and make that content available in the store and to use it reasonably to promote the reviewed product and our store. We may allow service providers operating the store for us to exercise those rights.

You must have the rights needed to submit the content and must not submit unlawful material. We may remove unlawful content or content that breaches published review rules. Moral rights, privacy rights and other rights that cannot lawfully be waived remain unaffected. Where consumer reviews are displayed, we explain whether and how we verify that they come from consumers who used or purchased the product.

14 Third-party services and links

If we use a service provider to perform our obligations, we remain responsible to the extent required by law. A clearly identified link to an independent third-party service does not make us responsible for that separate service. Please review the third party’s terms before contracting with it.

15 Privacy

Information about the processing of personal data is set out exclusively in our Privacy Notice at [LINK TO PRIVACY NOTICE]. The Privacy Notice provides information; it is not consent merely because you use the store.

16 Changes to these Terms

The Terms accepted when you order apply to that order. Updated Terms apply only to future orders. We will not alter an existing contract merely by posting a new version or treating continued browsing as agreement.

17 Governing law and courts

German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods. This choice does not deprive you of mandatory protection provided by the law that would apply without this choice, including the mandatory law of your country of habitual residence where applicable.

You may bring proceedings in any court available to you under mandatory consumer-jurisdiction rules, including your local courts where those rules provide. We will bring proceedings against you only in a court permitted by mandatory law.

If you are a consumer in Scotland, you may bring proceedings in the Scottish or German courts as applicable. If you are a consumer in Northern Ireland, you may bring proceedings in the Northern Irish or German courts as applicable. Consumers in England and Wales may bring proceedings in the courts of England and Wales or Germany as applicable. These statements do not limit a more favourable mandatory jurisdiction rule.

18 Complaints and dispute resolution

Please send complaints to info@catchmee.de. We will try to resolve them promptly.

We are not willing or obliged to participate in dispute-resolution proceedings before a German consumer arbitration body. This does not restrict your right to use a court or any mandatory dispute-resolution mechanism available in your country.