Where this policy applies

This Policy applies to consumers who order physical goods from Catchmee GmbH for delivery to a Member State of the European Union other than Germany or to the United Kingdom.

For delivery addresses in Germany, the German Widerruf und Rückgabe für Deutschland applies and is available at [LINK TO THE GERMAN POLICY].

This Policy distinguishes between your statutory 14-day right to cancel or withdraw, our voluntary 30-day return arrangement, and your statutory rights where goods are faulty, damaged or incorrectly supplied.

1 Statutory right to cancel or withdraw

Your right

You have the right to cancel or withdraw from an online sales contract within 14 days without giving any reason.

The 14-day period begins on the day after you, or a person identified by you other than the carrier, acquires physical possession of the goods.

If you order several goods in one order and they are delivered separately, the period begins on the day after the last good is received. If one good is delivered in several lots or pieces, the period begins on the day after the last lot or piece is received.

To exercise this right, you must inform us of your decision by a clear statement, for example by email or a letter sent by post:

Catchmee GmbH

Roggenweg 45

50933 Cologne

Germany

Email info@catchmee.de

Telephone +49 157 80 610 656

You may use the model cancellation and withdrawal form at the end of this Policy, but you do not have to. It is sufficient to send your statement before the 14-day period expires. You do not need our prior approval or a return authorisation to exercise a statutory right.

Returning the goods

You must send or hand back the goods without undue delay and no later than 14 days after telling us that you are cancelling or withdrawing. Send returns to:

Catchmee GmbH

Roggenweg 45

50933 Cologne

Germany

The return deadline is met if you send the goods before the 14-day return period expires.

You bear the direct cost of returning the goods. If we provide a return label on request, we will tell you before you use it whether and how much of its cost will be deducted from your refund. You may instead arrange the return yourself.

Please keep proof of postage or another shipping record.

Refunds for customers in the European Union excluding Germany

We will reimburse all payments received from you, including the cost of our least expensive standard delivery, without undue delay and no later than 14 days after we are informed of your decision to withdraw.

We may withhold reimbursement until we receive the goods or you provide evidence that you sent them back, whichever occurs first. We will use the same payment method used for the original transaction unless you expressly agree otherwise. You will not incur a fee for the reimbursement.

Refunds for customers in the United Kingdom

We will reimburse all payments received from you, including the cost of the least expensive common and generally acceptable delivery method offered by us. We do not have to reimburse additional costs arising from your choice of a more expensive delivery method.

Where we have not offered to collect the goods, we will make the refund without undue delay and no later than 14 days after we receive the goods back or, if earlier, after you provide evidence that you sent them back. We will use the same payment method used for the original transaction unless you expressly agree otherwise. You will not incur a fee for the refund.

Handling and diminished value

You may inspect the goods as you reasonably could in a shop. You are responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by applicable law.

Original packaging, attached labels and a purchase receipt are not conditions for exercising your statutory right. We may, however, ask for information such as your order number so that we can identify the contract.

Exceptions

The statutory right does not apply where a legal exception covers the particular goods. Depending on the law applicable to you, this may include:

·       goods made to your specifications or clearly personalised;

·       goods liable to deteriorate or expire rapidly;

·       sealed goods not suitable for return for health-protection or hygiene reasons once unsealed after delivery;

·       sealed audio or video recordings or sealed computer software once unsealed after delivery;

·       goods that become inseparably mixed with other items after delivery.

Any exception relevant to a product will be clearly disclosed before you place the order. Mandatory national rules remain unaffected.

2 Voluntary 30-day returns

In addition to your statutory rights, we voluntarily allow you to request a return within 30 days after receiving the goods. This voluntary arrangement does not extend or restrict your statutory cancellation, withdrawal or product rights.

For a voluntary return made outside the statutory 14-day period:

·       contact us at info@catchmee.de within 30 days after receipt and wait for our return instructions;

·       the goods must be unused, complete and undamaged;

·       any labels supplied with the goods must remain attached;

·       the goods should be returned in their original packaging where reasonably possible;

·       provide the order number or other proof of purchase.

Missing original packaging does not automatically prevent a voluntary return where the goods are securely packaged and remain in a resaleable condition.

The voluntary arrangement does not cover personalised or made-to-order goods, gift cards, or sealed goods that cannot be resold for health-protection or hygiene reasons once unsealed. A product is not excluded merely because it was purchased in a sale.

You bear the direct cost of a voluntary return. If we provide a paid return label, we will disclose its price before you use it. After receiving and checking the goods, we will normally refund the price paid for them to the original payment method within 14 days. Original delivery charges are not refunded under this voluntary arrangement unless mandatory law requires otherwise.

3 Faulty damaged or incorrectly supplied goods

Statutory cancellation and voluntary returns are separate from your rights where goods are faulty, damaged, incomplete, incorrectly supplied, not as described or otherwise non-conforming.

Contact info@catchmee.de with your order number and a short description of the issue. Photographs may help us resolve the matter but are not a condition of your statutory rights.

You retain all remedies provided by the mandatory consumer law that applies to you. We bear return, repair and redelivery costs where required by law and will provide a prepaid return label or another suitable method where appropriate.

For customers in the United Kingdom, this includes the rights provided by the Consumer Rights Act 2015, including the short-term right to reject where its statutory conditions are met. For customers in the European Union, the statutory remedies for lack of conformity and any more favourable national rules remain unaffected.

4 Exchanges

We do not normally process direct exchanges. If you want a different product or version under the voluntary return arrangement, request a return and place a separate order. Any statutory right to repair or replacement for non-conforming goods remains unaffected.

5 Contact

Questions about cancellations, returns or faulty goods should be sent to info@catchmee.de.

Model cancellation and withdrawal form

Complete and return this form only if you wish to cancel or withdraw from the contract. Use of the form is optional.

To Catchmee GmbH, Roggenweg 45, 50933 Cologne, Germany, email info@catchmee.de

I or we give notice that I or we cancel or withdraw from my or our contract of sale for the following goods:

Ordered on:

Received on:

Name of consumer or consumers:

Address of consumer or consumers:

Signature of consumer or consumers only if this form is submitted on paper:

Date: